"I selected RBR for a couple of reasons. First, I noticed your posts on hpva and in the RCN forums. Your commitment to recumbents went a long way with me. I also wanted a dealer that had a fairly decent local bike shop and also did internet sales. A decent looking web site was a subconscious factor, I guess. Yours was very good. Another subtle point, as a computer geek, I tend to favor sites with easier navigation, nicer layout and more useful info... (a site) which makes the basics look good, is easy to navigate and channels customers to a one-click e-mail hotline or 1-800 line. Your site does this very well. RBR is an honest/reputable dealer that will make all normal/customary efforts to ensure the customer is satisfied with their order. Your assembly directions sheet was good. During the entire process, your e-mail and telephone follow ups were excellent. Most were answered within 24 hours. Outstanding! I was particularly impressed with your efforts to contact Rans about the missing/backorder stuff from my shipment. Making things right for the customer is a big deal. I had a good online buying experience with RBR. As you are well aware, word gets around quickly in the forums about dealer responsiveness. The personal attention to my customer concerns was noteworthy. I'd certainly recommend RBR to other potential recumbent customers. Good communication and follow-up with the customer are never out of fashion. We notice and remember it."

Pete K, OH