Assembly is required for these products. Although we have instructional videos and such, we strongly encourage you to have a local bike shop assemble these bike and trike products for you. Of course there will be a fee from the bike shop to assemble and tune it, but that’s why we try to keep the initial pricing so low. Unless you know how to cut chain, tune derailleurs, perform toe-in adjustment, you should consider having a professional do it. Unless you are a bike mechanic or experienced working on your own bikes, getting help is the best way to go.
Our goal is to have your items ship out within a week of purchase.
If it is being drop shipped from out of the country because of a special order, there is a possibility of a longer wait. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS), DHL, or FedEx. Sorry but we cannot ship to P.O. Boxes. Credit card authorization and verification must be received prior to processing the order.
We offer 15 days to return items on almost every product we offer. Because of this, it is important to build this item as soon as possible.
The returned item (bike, trike, etc) needs to be packaged the exact same way in the original box it was received. Please call customer service at 814-406-9102 to discuss the return. At this time you will discuss obtaining an RMA number (Return Merchandise Authorization) and receiving a shipping label. After receiving the returned product it will be inspected for wear, damage, missing parts etc. The shipping cost of $100, a re-stocking charge of 15%, damage costs, and cost of missing parts will be subtracted from the amount paid. If the box has not been opened, returning it is only a $100 shipping cost which pays for the shipping and label from us.
Your payment and personal information is always safe.
Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
We respect and are committed to protecting your privacy.
We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.