We’ve been doing this awhile!
A 5 Star Rating
When looking to make a purchase. I consider the “five P’s”!
- PRODUCT on hand
- PROFESSIONAL and knowledgeable sales staff
- PERSONAL attention
- PERFORMANCE- They do what they say they will do and when they say they will do it
Rob,Frank and the rest of the staff at RBR have earned a “5 STAR RATING” in all of these areas! All of this and also excellent “after the sale support”…..RBR has written the book on customer satisfaction!!!!!!!!!
Dedication to Figure Out the Best Trike for Me
“Thanks again for all the time you spent with me. I can’t tell you how much I appreciate your dedication to figure out the best trike for me. You went well beyond my experience with other bike shops and wouldn’t quit until we found the perfect trike. drove four hours and I’d do it again in a heartbeat.”
Those Were Sage Words
“This morning I thanked Rob for his advice 5 years ago. I did not know what recumbent to buy. Rob first told me if possible buy local. So all the advice was for my benefit. He was not selling me anything. I was considering an entry level unit. Rob told me for a little more I could buy a Catrike Pocket and avoid buyer’s remorse. Looking back, those were sage words. I love my Pocket.”
RBR bent over backwards
“If there is anything I can do for you as far as a shout out for you and RBR let me know. I would be happy to give a good word if you wish. You, and everybody at RBR, bent over backwards to make sure I was happy and believe me it does not go unnoticed. Thanks again for the great trike and all the wonderful help you and all at RBR always have given me.”
Quick and hassle free transaction
“The bike arrived on Friday so that was a nice surprise as I was expecting it next Monday. Bike was very well packed and everything was intact. I will be assembling the bike later today and I will check for seat to crank fit. The color of this P-38 is fantastic! I will be riding it on the trainer until Spring rolls around. Thanks for shipping the P-38, it was a quick and hassle free transaction. Always nice to have an extra water bottle….”
Never tried to guilt trip me
“You are easy to speak to on the phone and always tried to help better answer my questions regarding the various recumbent bikes you carry. Never did you try to guilt trip me into buying something that I may not feel comfortable making decisions on… Thank you!!!! I wish all sales people took time to care and listen to their customers rather than making a quick pitch sale. You never did that!!!!
Thanks again for adjusting the sizes to better fit the trikes before I got there to eliminate waiting even longer…! You did that all on your own without even knowing how much I hate wasting time….!!! Thank You Again, and Again”
Great To Work With
“If you’re anywhere near State College, Rob has the biggest and widest selection of bents I’ve ever seen or imagined. …
Rob and Oliver (knowing how long my ride home was) worked with me for a couple hours, setting the trike just right, putting on a rack and computer, and sharing some tips. They were great to work with; I stuffed a handful of their cards in the seat pocket for the inevitable questions that will be coming my way.
As soon as I got home, my bride Carolyn – a committed uphill climber on her mountainbike – hopped on and reached for the pedals that were just it bit too far away. Didn’t matter too much though, in seconds she had the manical triker grin.
There may be another trip to State College in my near future.”
Denis F, PA
Beyond the Boundary of Justice
“I would like to thank Mr. Gentry for the remarkable work and many efforts he has undertaken to assist me in purchasing my recumbent bicycle.
Ever since enduring a spinal-cord injury I have been seeking a compatible bicycle that will enable me to enjoy the outdoors. After many inquiries and searches I was lucky to find Mr. Gentry.
Many email exchanges have went down the internet tube and over the Atlantic ocean. Mr. Gentry and shown the virtues of patience, knowledge, and professionalism. Further than that, Mr. Gentry has also took the step, in Hebrew, called “beyond the boundary of justice,” and has done extra work and added parts that were not part of the original order.
For all of this and much beyond I would like to truly and deeply thank Mr. Gentry.”
Oleg O, Haifa, Israel
Send Them All Your Way
“Thank you for taking such good care of me this past weekend. I was able to ride the hills of Chester and Berks Counties yesterday and today and love the way the bike handles. I have had no trouble going up the hills in this neck of the woods and today felt very comfortable going down hill faster than yesterday. What I love about the brakes, they are like the rudder pedals in the planes and gyroplanes (mine under construction in the garage) I fly. I even got my wife to take a spin in the driveway and as you can see, she had me add the Amish triangle and LED warning light on the back. I think I am very visible to traffic. Next, I will add small headlamp (to be legal) and purchase a green safety vest.
Again, thank you very much. It was a pleasure meeting you and doing business with you. I know that there will be many inquiries as I ride up and down the hills and our neighborhood and plan to send them all your way. Have a super week!”
Andy P, PA
Thinking of More Things to Buy
“I had a wonderful experience with RBR. It was all they had promised and more. They were prompt with the e-mails letting me know the progress of the bike and shipping arrangements. After shipping the bike they e-mailed me again with the tracking number and ship date. I was made aware of every step of the purchase. I have bought many things both big and small off the Internet, BUT NEVER has it ever been this smooth. When my bike arrived it was packaged very well and in one piece. I am so impressed with RBR that I am thinking of more things to buy from them and am passing the word around. If anyone ever asks me where to get bikes or parts I know right where I will send them. Thank you again. You’re a great asset to the biking community.”
Gretchen G, CA
Great to do Business With
“You have been great to do business with. Thanks, Purt.”
In Time for X-mas
“It showed up just in time for x-mas and was the hit from under the tree! Thank you.”
Craig M, AZ
Easy-going and Enthusiastic
“There really isn’t anything any human being could have done to make the purchase of any product easier or more enjoyable. Consider this: I called you at approximately 7 PM to place my order. At 1:30 PM (18.5 hours later) on the next day you personally delivered the bike to my son’s dorm. He is very happy with the bike. RBR has re-defined the meaning of the term “instant gratification”! The main reasons I chose RBR were: 1. Your Internet presence made me aware of your product. and 2. Your proximity to (my son) made the delivery to my son all the easier. Your easy-going and enthusiastic phone presence also made it easy for me to make the decision to buy. Thanks for the great service!”
Dom B, PA
It is a Blast
“The weather down here has been cold, so I’ve only ridden the bike a couple of times, but it is a blast. I really like it and will refer future potential customers to you.
Tom A, SC
Above and Beyond
“Thanks for your great service! Taking the time you did to talk to my wife and help her decide which bike would be best was above and beyond the call of duty and greatly appreciated! We used to be in business ourselves and we know how many of those calls end without any purchase and it is easy to become testy when people take up quite a bit of your time. Your patience was commendable and we will gladly refer anyone to you who sees our bike and asks where they can be purchased.”
Herb & Kate W, PA
Honest and Caring
“The service has been great. I was pleased with the product and the pricing. I appreciate the honest and caring attitude that I have enjoyed from this relationship. I have no complaints or suggestions for improvement. How could he possibly improve on the service he has given me?”
Ron P, IN
Not Just a Sale
“You were polite and treated me as a person, not just a sale.”
Stephen P, CA
Making Things Right for the Customer
“I selected RBR for a couple of reasons. First, I noticed your posts on hpva and in the RCN forums. Your commitment to recumbents went a long way with me. I also wanted a dealer that had a fairly decent local bike shop and also did internet sales. A decent looking web site was a subconscious factor, I guess. Yours was very good. Another subtle point, as a computer geek, I tend to favor sites with easier navigation, nicer layout and more useful info… (a site) which makes the basics look good, is easy to navigate and channels customers to a one-click e-mail hotline or 1-800 line. Your site does this very well. RBR is an honest/reputable dealer that will make all normal/customary efforts to ensure the customer is satisfied with their order. Your assembly directions sheet was good. During the entire process, your e-mail and telephone follow ups were excellent. Most were answered within 24 hours. Outstanding! I was particularly impressed with your efforts to contact Rans about the missing/backorder stuff from my shipment. Making things right for the customer is a big deal. I had a good online buying experience with RBR. As you are well aware, word gets around quickly in the forums about dealer responsiveness. The personal attention to my customer concerns was noteworthy. I’d certainly recommend RBR to other potential recumbent customers. Good communication and follow-up with the customer are never out of fashion. We notice and remember it.”
Pete K, OH
Pleasant, Helpful Attitude
“Great price and pleasant, helpful attitude. You guys are the best!”
Tom M, PA
Answered All My Questions
“This was my first big purchase on line. I think it was a big process but everything was in order. Your RBR order form had everything on it. It made things easy to understand. If I didn’t understand something you were there with a fast response. Your correspondence was great. This was a great way to buy. What made me choose to do business with you was the fact that you stayed in contact with me and answered all my questions. You handle things in a professional manner. Thank You.”
Linda K, HI
Preparation, Price, and Service
“I’ve now bought four ‘bents from Rob Gentry at Recumbent Bikeriders in State College, PA. My initial reason for purchasing from RBR was financial. In fact, I was their first customer back when the store was in Rob’s garage. Over the years, I’ve come to realize that price is not the top priority in purchase decisions. Honest, complete preparation of our exotic beasts is far more important especially since many bents have custom, one-off parts. My (departed) Catrike Road for example, needed replacement king pins. Not only did Rob directly contact the owner, Paulo at Catrike, but he installed the replacements while I waited, at no charge. My current ride, a beautiful apple green Challenge tadpole trike was fully adjusted and ready to go. Believe me, as an internet “victim” (Remember the notorious Blackbent?) this condition isn’t something I take for granted. Anyway, for preparation, price and service I can highly recommend a recumbent purchase from Recumbent Bikeriders.”
Jay M. “BentJay” Singer