Recumbent BikeRiders      O  R  D  E  R  I  N  G  [ questions ]

Customer Service
RBR knows that the real value of buying a product isn't just the name brand and price, but the quality of service you receive throughout the entire buying process.

If you would like to contact us at any time, for any reason, please use our Contact Us page, located on this site; email us at , phone our toll-free voice mail anytime at 1-888-875-2508 or phone (814) 234-4636.

What about returns, repairs, warranties and exchanges?
If requested, RBR will provide customer with most recent manufacturer's warranty, as provided to RBR by the manufacturer. It is the responsibility of the manufacturer, and not RBR, to honor their respective warranties. RBR will provide warranty service when able to and authorized to do so by the manufacturer. For a non-warranty returned item, the item being must have to have been purchased new from RBR within the prior 10 days. Customers will incur a 15% re-stocking fee for the returned merchandise. To receive refund, the item must be returned to RBR in brand new, unused condition, complete with all packaging, manufacturer's shipping carton, and all supplied manuals, parts and accessories. The shipping costs of returns, due to RBR shipping errors only, will be borne exclusively by RBR, and not the customer.

Will I be charged tax?
Six percent sales tax will be charged only on orders shipping within Pennsylvania.

Credit Cards
We accept Visa, Mastercard, American Express, and Discover.

Checks and Money Orders
We prefer US Postal Money Orders, available at all US Post Offices. You may however, pay by other money order or personal or business checks, and we're happy to accommodate you. If paying by personal or business check, your order will not be shipped until we receive bank clearance of your payment. Cash is always good. :)

Occasionally, some items are unexpectedly out of stock or unavailable and must be backordered. If this should occur, you will be notified of the anticipated ship date. If paying by credit card, we will not bill your credit card until your order is about to be shipped.

Prices and Information
This website is intended to aid you. We make every effort to maintain current, accurate prices in our recumbent pages. We strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such an error may cause. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.

-- Thank you.

© 2004 RBR Inc. All rights reserved.

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